About Us

Lernin Driving School is a trading name of Lernin Limited, a registered company in England. Our company registration number is 15103586. 

Personal data, and/or information about you, that you provide to Lernin Driving School and/or your Instructor may be used in accordance with our Privacy Policy, which can be found on this website. Your details will not be forwarded without your consent other than to the integration with the TotalDrive app that we use. TotalDrive have their own privacy policy which can be viewed here

Lernin Driving School provide instructors and vehicles for the purpose of driving instruction to the agreed DVSA code. Instructors may be either Approved Driving Instructors or Instructors in training under the supervision of the head instructor. There is no difference in the quality of training provided.

Lernin Driving School can be reached via 

• Email: info@lernin.co.uk
• Facebook: Lernin Driving School
• Instagram: @lernindrivingschool

Driving Lesson Terms & Conditions

By submitting your driving lesson enquiry and booking through the Lernin Driving School website or over the phone or by booking lessons via the Total Drive App, you are agreeing that you understand and accept the Terms and Conditions related to the provision of driving lessons with your Lernin Driving School Driving Instructor.

You will be required to acknowledge these Terms & Conditions prior to booking.

All pupils should be aware that Lernin Driving School’s Instructors are self-employed instructors operating under the banner of Lernin Driving School

Lernin Driving School is not liable for any payments not made by the pupil directly to Lernin Driving School 

Pupils must be aged 17 years or older to be able to take driving lessons in accordance with UK law. In exceptional circumstances at the age of 16, a person may take a driving test. 

1. Pupils must certify that they hold a valid driving licence to drive Lernin Driving School’s tuition vehicles. Pupils must inform their Instructor immediately if they receive any endorsements on their driving licence during the period they are receiving tuition.
2. Pupils must provide their Instructors with a minimum of 48 hours’ notice to cancel a driving lesson. Should the Pupil fail to give the Instructor adequate notice, then the full driving lesson fee is payable and non refundable.
3. Pupils must make payment for each lesson of instruction within 24 hours of booking the driving lesson(s). Lessons will cancelled and time slots made available on the booking platform if no payment is received.
4. Lernin Driving School accepts payment by cash, bank transfer or through the TotalDrive App. To pay by debit or credit card you must book through the TotalDrive App which attracts a transaction fee outside the control of Lernin Driving School. Bank Transfers attract no fees.
5. Lernin Driving School and its Instructors reserve the right to change the hourly lesson rate at any time for new driving lesson bookings. Instructors will ensure that they provide reasonable prior notification to Pupils.
6. Pupils and their Instructors must pre-agree the duration of any driving lesson(s). If for any reason outside the Instructor’s control it is not possible to deliver the full duration of a driving lesson, any remaining time will be added to a later driving lesson.
7. Instructors reserve the right to rearrange lessons at short notice in the event of mechanical breakdown or other difficulty outside their control.
8. Pupils must pass the DVSA eyesight check before starting their driving lessons. Eyesight checks will be conducted periodically throughout the overall period of instruction. Instructors are required to cancel driving lessons should Pupils fail this assessment.
9. Instructors are at liberty to refuse to proceed with a driving lesson if he or she has reason to believe that a Pupil is in any way under the influence of alcohol or drugs.
10. Instructors will endeavour to teach their Pupils the correct driving skills according to the recommended syllabus issued by the DVSA within the minimum number of driving lessons required.
11. Pupils should be aware that their Instructor’s primary objective is to promote road safety and in doing so, they may be required to take control of the vehicle. Instructors will make every effort to instruct Pupils to the highest standard but can in no way be held liable for any errors that Pupils may make whilst driving unaccompanied by their Instructor, either before or after passing their driving test.
12. The Instructor will accept no liability for accidents, injury or damage to any Third Party caused by the Pupil’s recklessness or negligence during a lesson.
13. Driving tests may only be arranged with the prior agreement of both the Instructor and the Pupil. (See below for further T&C’s)
14. Instructors reserve the full right to withhold the use of their tuition vehicle for a driving test.
15. Payment for sitting a practical driving test is paid directly to the DVSA, however this does not include the use of a tuition vehicle.
16. Any complaints are to be dealt with in accordance with the ADI (Approved Driving Instructor) Code of Practice.
17. If the Pupil consents, the Instructor may take photographs / videos of the Pupil after their Driving Test and request a Customer Review. The Pupil will receive the review request via SMS or email sent by either the Instructor, Lernin Driving School, or Third-Party Review companies such as Trustpilot.
18. Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.
19. Instructors may set their own additional driving lesson terms and conditions for their Pupils, beyond those stated here.
20. Lernin Driving School reserves the right to change and amend these Terms and Conditions at any time without prior notice. In the event that any changes are made, the revised Terms and Conditions shall be posted on this page and a communication sent to all pupils

How to book Lessons & Driving Tests
We open our diary for 10 days at a time. This means you can book lessons up to 10 days in advance. Bookings are made on the TotalDrive App which you will be given free access to. Driving Tests (once agreed) will be added to the diary up to 24 weeks in advance. Pupils cannot add Driving Tests to the diary. Once you have booked a driving test through the DVSA, you must contact us and provide us with the location of the test centre, the date and time of the test and the application reference. We will then enter the details into the diary and onto your lesson schedule. We only accept Driving test bookings at Chingford – Loughton – Wanstead.  Requests for other driving test centres must be discussed and agreed in advance.

Driving lesson duration is 1 hour minimum. Lessons can be booked up to a maximum of 5 hours in one day.

Driving test duration is set at 2 hours. A lesson prior to the test and the test duration, debrief and drop off. This is charged at a flat rate of £150. This is a hire agreement for the use of a dual control equipped vehicle including fully comprehensive insurance with no excess which covers the pupil, not under instruction for the purpose of a driving test and insures the DVSA examiner.

If the DVSA cancel a driving test at short notice (less than 3 days) compensation can be claimed directly from them. In this event, the flat rate will no longer be applied and will be amended to the equivalent of a 2 hour lesson which matches the amount that can be claimed from the DVSA. Any lessons booked within 48 hours of the cancellation are still subject to Lernin Driving Schools cancellation policy. This includes the lesson that precedes the driving test. Please read the DVSA CANCELLATION POLICY by clicking here

How to Pay for our services

Pupils are able to prepay for driving lessons and hold time credit in their account which shows as time in the app 

We accept cash, bank transfers and credit card payments. Our preferred method is by bank transfer. Details will be provided to onboarded clients. If you wish to pay by debit card or credit card, we charge 1.69% of the transaction. For each 1 hour lesson this equates to 60pence. Instead of using a debit card which attracts the same 1.69% charge, a bank transfer is free. Chip & Pin or contactless transactions are handled by a third party – SumUp.

The TotalDrive app has a built in payment method which can be used. It attracts a handling and service charge outside the control of Lernin Driving School

We will issue you with a digital receipt for each payment. 

Gift Vouchers

Lernin Driving School do not currently operate a physical gift voucher scheme. Hourly credits can be purchased and applied to a pupils account by contacting us directly by email

TotalDrive App Terms & Conditions

1. TotalDrive is a third party app for IOS and Android devices. It incorporates an online booking portal and pupil record. There is no cost for it’s use. It is the responsibility of the pupil to ensure that notifications are set to “ON” as the app is the primary link between Lernin Driving School and the pupil. Reminders and messages will be sent through the app. Progress and bookings can be viewed through the app.
2. Within the TotalDrive app there are premium features that a pupil can subscribe to. These include but are not limited to Theory Test practice and instructional videos. Premium features are not provided by Lernin Driving School. Our GDPR page contains TotalDrive’s privacy policy.

Complaints

If you wish to make a complaint, please contact the Lernin Driving School via email.

If you have never booked your lessons via Lernin Driving School and have only ever made payments directly to your driving instructor, then the team will require further details regarding your lessons and driving instructor.

If you are not a Lernin Driving School pupil but wish to raise a complaint about one of our instructors, the team will ask you for some information, such as the car registration plate number, to help us identify the instructor in question.

The details and nature of all complaints are noted and raised internally for review. If the complaint requires further investigation, the team will aim to get back in touch with you with an update or outcome within 7 days.

Should you not be satisfied with the proposed resolution given to you by the Lernin Driving School Customer Services Team, we will provide you with the contact details for the relevant external body for you to escalate your complaint to if appropriate.

Sexual Harassment or Inappropriate Behaviour

We have a duty of care to all of our team and pupils to ensure they are able to work and learn in a safe, comfortable environment, free from inappropriate behaviour including harassment, or any verbal or physical misconduct.

Our commitment to providing a safe environment, particularly in relation to pupils taking lessons with our team is underpinned by our rigidly enforced processes as follows:

1. All of our instructors are subject to a police DBS check to ensure they have no criminal convictions before they are able to become a Lernin Driving School instructor.
2. All instructors are required to declare to Lernin Driving School immediately any new or pending criminal or driving convictions. Failure to do so could result in immediate termination of their agreement with Lernin Driving School.
3. All instructors are required to declare to Lernin Driving School immediately if they become aware that they are the subject of any allegations which could be interpreted as sexual harassment or inappropriate behaviour. This includes any allegations made against the instructor when not on driving lesson duties. Failure to do so could result in the immediate termination of their agreement with Lernin Driving School.
4. The complainant should be advised that Lernin Driving School will investigate their complaint and request the provision of any supporting evidence that substantiates their allegations. Lernin Driving School, dependent on the evidence received, may be able to take direct action at this point in time.
5. In all eventualities, the complainant should be advised to report the matter to the DVSA and the police. Lernin Driving School will cooperate with the DVSA and the Police in their investigation.
6. Should the complaint be upheld by the Police or the DVSA, the instructor agreement may be terminated with immediate effect, and the outcome shared with the Police or the DVSA as appropriate.
7. Where a complaint is upheld, the relevant instructor will be required to disclose to Lernin Driving School the names and contact details of all of their current pupils in order that they can be contacted by Lernin Driving School to make them aware that the instructor no longer represents or is affiliated with Lernin Driving School.

Refunds

Refunds will be issued if you have made a payment for driving lessons with Lernin Driving School and no longer wish to continue or if your instructor is unable to continue teaching you and there are outstanding lessons that you have paid for.

Refunds will be made within 28 days from cancellation. If you have received a discounted rate, any refunds will be calculated at the full rate for lessons already completed 

Driving Tests 

The DVSA are responsible for the booking and confirmation of driving tests. Driving tests can be booked up to 24 weeks in advance and retests after 10 days following an unsuccessful test. Lernin Driving School do not book tests for pupils and offer no facility to do so. It is the responsibility of the pupil to book a test through the DVSA directly. We do not endorse the use of third party apps that charge a premium for their use.

Lernin Driving School reserve the absolute right to deny a pupil the use of a Lernin Driving School vehicle and instructor if it is deemed that a pupil is not test ready. A pupils training record will reflect the standard that a pupil is at and discussion will have taken place between instructor and pupil about when to book a test.

It is advisable to only book a test when an instructor informs the pupil that they are either test ready or will be within a short period of time.

When a pupil books a test it is their responsibility to inform Lernin Driving School so that the test can be added to the diary. Pupils cannot add a test to the diary. Any attempt to do so will be deleted. Pupils will be provided with a redacted diary to show future availability in order to book a test slot of 2 hours minimum. 

Driving tests differ from driving lessons. A pupil is not under instruction on a driving test even if accompanied by their instructor. A DVSA examiner occupies the front passenger seat and provides no driving instruction.

Use of a Lernin Driving School vehicle for a driving test is charged at a flat rate (see current rates on website). 

Appeals Policy & Procedure

Introduction

This policy is aimed at learners, who are enrolled on or have taken a qualification delivered by Lernin Driving School. It sets out the process you should follow when submitting appeals to us and the process we will follow when responding to enquiries and appeals. 

It is also for use by our staff to ensure they deal with all appeals in a consistent manner.

Lernin Driving School Responsibilities

Lernin Driving School will ensure that it’s staff and learners are aware of the contents of the policy.

If an individual wishes to appeal against a decision taken by Lernin Driving School, it must first of all go through our appeals process. If still unhappy with the decision, they may contact the relevant awarding organisation.

Appeals Process

The following procedure has been developed in order to assist candidates in making an appeal against any decisions made by Lernin Driving School.

1. A learner should contact Lernin Driving School in writing to place an appeal, within 10 working days of notification of a decision.
2. The written appeal should state details of the decision to which the learner is appealing and the reasons for disagreeing within the decision.
3. Lernin Driving School will review the details of the appeal and discuss the grounds for the original decision with relevant staff.  Guidance may be sourced from external parties if necessary.
4. Following the review, Lernin Driving School will write to the learner to either.

• amend our original decision in light of the new rationale/evidence being put forward and which has now been reviewed.

OR

• to confirm we stand by our original decision and in doing so the rationale for these decisions.

1. Should the learner still disagree with the decision; arrangements will be made for the appeal to be reviewed by a Senior Manager or external party. Details will be supplied in writing to the learner.
2. Following a review, if the learner is still unhappy with the decision, they may contact the relevant awarding organisation if applicable.

Contact us

If you have any queries about this policy, please contact info@lernin.co.uk