Ourterms

Lernin Driving School – Terms & Conditions (v1.8)

Last Updated: 16 September 2025

About Us

Lernin Driving School is a trading name of Lernin Limited, a registered company in England (Company No. 15103586).

Personal data you provide to Lernin Driving School and/or your instructor may be used in accordance with our Privacy Policy, available on our website. Your details will not be forwarded without consent, except where required for integration with the TotalDrive app, which has its own privacy policy.

All instructors operate in accordance with DVSA standards. Instructors may be Approved Driving Instructors (ADIs) or trainees under supervision. All instructors are fully insured for tuition and public liability.

Contact Details
Email: info@lernin.co.uk
Facebook: Lernin Driving School
Instagram: @lernindrivingschool

Driving Lesson Terms & Conditions

By booking lessons through Lernin Driving School or the TotalDrive App, you confirm that you have read, understood, and agreed to these Terms & Conditions.

  • All instructors are self-employed and operate under the Lernin Driving School brand.

  • Lernin Driving School is not liable for payments not made directly to Lernin Driving School.

  • Pupils must be at least 17 years old.

  • Pupils must hold a valid UK driving licence and provide a DVSA check code before their first lesson.

  • Licence photos must bear a true likeness.

  • Pupils must notify their instructor of new endorsements immediately.

First Lesson Payment Policy

  • All new pupils must pay the full cost of their first lesson in advance.

  • This payment is non-refundable unless rescheduling with at least 5 days’ notice.

  • This confirms commitment and secures the lesson slot.

Subsequent Lesson Payment Policy

  • Lessons must be paid for at least 36 hours in advance.

  • Lessons booked within 24 hours must be paid for within 30 minutes.

  • Lessons not paid on time may be cancelled automatically.

Payment Methods

  • Preferred: Bank Transfer (no fees)
    Starling Bank – Lernin Ltd
    Sort Code: 60-83-71
    Account Number: 42687000

  • Card payments: via TotalDrive App (app fees may apply) or directly (1.6% fee)

  • Cash is not accepted.

  • Digital receipts will be issued.

Lesson Duration & Scheduling

  • Lessons are a minimum of 2 hours.

  • Duration must be agreed in advance.

  • Any shortfall due to breakdowns/emergencies will be rescheduled.

  • Instructors may rearrange lessons at short notice.

Cancellation Policy

  • Cancellations with less than 24 hours’ notice are charged in full.

  • First lesson payments are non-refundable without 5+ days’ notice.

Eyesight, Drugs & Safety

  • Pupils must pass the DVSA eyesight check. Random checks may be conducted.

  • Lessons will be cancelled without refund if the eyesight check is failed.

  • Lessons will be cancelled if the pupil is suspected to be under the influence of drugs or alcohol.

  • Use of controlled substances may result in permanent termination of instruction.

Conduct, Liability & Test Use

  • Instruction follows the DVSA syllabus.

  • Lernin is not liable for pupil behaviour when unaccompanied.

  • Instructors are not liable for damage caused by pupil negligence.

  • Use of the car for tests must be agreed in advance.

  • Test day use of the car is charged at £150, including warm-up and insurance.

  • Instructors reserve the right to refuse use of the vehicle for a test.

Test Centre Policy

  • Supported test centres: Chingford, Loughton, Wanstead (unless pre-agreed).

  • Pupils must not add tests to the diary – they will be removed.

  • Car/instructor availability must be confirmed before booking.

  • Pupils are not under instruction during a test. DVSA examiners are observers.

Driving Test Booking Policy

  • With your agreement, Lernin Driving School may book a driving test in your name at the standard DVSA rate (£62 weekdays / £75 evenings/weekends).

  • Full payment for the test must be made to Lernin Driving School in advance of booking.

  • Once booked, the test legally belongs to you (the named candidate), but all administration (cancellations, transfers, and refunds) must be managed by Lernin Driving School as the booking party.

  • Booking a test does not guarantee the use of the school vehicle or instructor support for that test. This is subject to your instructor’s professional assessment of your readiness.

Test Readiness

  • If you are not test-ready, your instructor may:

    • (a) Decline use of the vehicle for the booked test, or

    • (b) With your agreement, transfer the test to a later date to allow additional preparation.

  • If you do not agree to a transfer, you may still attend the test on the original date, but without use of the school vehicle or instructor support.

Test Cancellations & Refunds

  • If you choose to cancel your test outright, the DVSA refund will be issued to Lernin Driving School as the original booking party. Lernin will refund you the test fee paid, minus a £10 administration charge, within 28 days of the DVSA refund being received.

  • Transfers or reschedules agreed with your instructor do not attract an admin fee.

  • No refunds are available if DVSA refuse a refund (e.g. cancellation within 10 working days).

Test Day Use of Vehicle

  • Use of the school vehicle for a driving test is charged at £150. This includes a pre-test warm-up, insurance, and instructor attendance at the test centre.

  • This fee is separate from the DVSA test fee.

  • Instructors reserve the right to refuse use of the vehicle for a test if the pupil is not deemed safe or test-ready.

DVSA Cancellations

  • If DVSA cancels a test with less than 3 days’ notice, they may issue a refund.

  • In this case, the £150 test day fee is converted to a 2-hour lesson rate.

  • Other scheduled lessons remain subject to standard cancellation policy.

Lesson Gaps & Notifications

  • Pupils are notified via the app when lesson gaps arise.

  • Gaps are filled first-come, first-served.

  • Pupils must enable notifications. WhatsApp is backup only.

Gift Vouchers

  • No physical vouchers are issued.

  • Lesson credit can be purchased and applied to an account on request.

TotalDrive App Terms & Privacy

  • TotalDrive is third-party software, free for pupils.

  • Notifications are the pupil’s responsibility.

  • Lernin is not responsible for premium features.

Refund Policy

  • Refunds available for unused lesson credit if a pupil discontinues training.

  • Refunds processed within 28 days.

  • If a discount was used, refunds are based on standard hourly rates (£35 Manual / £38 Auto).

Complaints

  • Email info@lernin.co.uk with full details.

  • If an independent instructor was involved, further info may be required.

  • If unresolved, we will advise how to escalate externally.

Sexual Harassment & Inappropriate Conduct

  • All instructors are DBS-checked.

  • Allegations are investigated thoroughly.

  • Instructors may use physical contact to avoid collisions and will explain this protocol clearly.

Appeals

  • Appeals must be submitted within 10 working days.

  • We will respond with a decision or reasons.

  • If unresolved, an external review will be offered.

We Take the AG Out of LEARNING

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